Life takes some crazy turns sometimes. I just spent a week in Queens Hospital for a burst appendix. Yes — ouch. What I originally thought was just a persistent stomach bug turned out to be a rather unpleasant week up there on the 9th floor of Queen Emma Tower. However, things could definitely have been worse and I think I even learned a thing or two — and not about my innards.
Excellence. The staff at Queens was outright excellent. My surgeon was not just excellent at the operation itself but with all the follow-up care. My nurses were incredibly attentive, thorough and caring — every single one. Whether it was 4pm or 4am, the nurse and aides on staff were top-notch. I couldn’t have asked for anything better.
Excellence is the building block of any successful organization, whether it’s a hospital or a real estate investment company. Excellence means performing at the highest level possible, no matter the task at hand. While in a hospital this means outstanding medical and therapeutic operations, for a real estate investment company, it means:
- Outstanding investment and acquisition decisions
- The highest level of customer care, whether the customer is a home seller, house buyer or a private mortgage lender
- Staying on top of (and ahead of) real estate and housing industry activity to be the most educated organization possible
Of course, we could expand on this list endlessly, but I hope you get the point. Many people speak about excellence, but I think few truly achieve it because few truly aim for it. It’s a word often carelessly thrown around without a clear understanding of its true definition.
Whatever your pursuit, try to make excellence a top priority. Not only will you likely achieve better results in your chosen profession, but you’ll also find yourself attracting like-minded folks. And in real estate, we always want to work with the best.